TheWebHostingBlog.NET » PowWeb Support

Report a Server Outage in Seconds with PowWeb’s SPI

bigBert — Sun, 12 Aug 2007 01:40:40 +0000

Last April, my webhost implemented a new tool that will help its users report any outages on the server. They call it the Service Perception Index. According to the description, it is designed to let customers report slowdowns or non-functional services. Their network operations team monitors customer-reported feedback in real time, and attempts to respond to spikes in reports of poor performance accordingly.

User feedback results can be found on this URL

I’ve taken a snapshot of the feedback results. Here’s how it looks like:

PowWeb Forum Links:
New Feature: Service Perception Index

Launched: PowWeb Resource Center

bigBert — Sat, 07 Jul 2007 03:09:51 +0000

At the same time when their Official Blog was launched, PowWeb also re-launched its Resource Center. Some old threads on their forum show that a resource center existed before but it was discontinued when they went into a server-wide ‘migration’.

The PowWeb Resource Center, according to Joshua, is a collection of web hosting-related articles. Everyone is encouraged to write articles and submit them via the said resource center. This is probably another way of reviving their user-help-user environment which was one of the main reason they became one of the top shared hosting company. Based on several threads on their forum and some web hosting community boards, they liked the old PowWeb primarily because of its unique forum and support environment that allows their customers to interact with each other.

Related Articles
Official PowWeb Blog Launched

Useful Links
PowWeb Resource Center
PowWeb Blog

PowWeb Forum Links
Launched: PowWeb Resource Center

Customer Wishlist at PowWeb?

bigBert — Thu, 05 Jul 2007 02:23:38 +0000

I just came across PowWeb Forum’s announcements thread and I discovered that they have what they call “customer wish list” where users can suggest or ‘wish’ for any feature that they want to be added to the server. Lots of users have already added their requests, some of them already granted and some might still being weighed upon by the PowWeb management. Some of the wishes include multi-domain name logging, changes with FileManager and OPS navigation, installation of Perl modules, implementation on a browser-based FTP access, and more.

The wishlist is accessible to customers and non customers, but voting is limited to its members, meaning they first need to login to the OPS before they can vote for an item on the wishlist. Other rules that Joshua, one of PowWeb’s administrators, included on his post on the forum are:

* Anyone can submit a suggestion and see the number of votes (including non-customers)! * Only members can vote. * Members can vote on as many suggestions they want only one time. * You cannot currently remove your vote on a suggestion. * We determine which suggestions get on the ballot, but as you can see, we're not holding back too much. * The listed is sorted by highest votes first, but you can sort by "Date Added" once the page is loaded.
For me this is one of the best things with PowWeb, aside from their community where you can ask for almost anything, you also have the chance to suggest and vote for any upgrades and changes that would make the customer and the management happy. Although I admit that there are some issues that are still unresolved such as the on going MYSQL issues, I can say that this is one good step in reaching out to customers, whether you are a beginner or a pro in web hosting. Good job PowWeb!

Useful Links
Customer Wishlist Page
PowWeb OPS

PowWeb Forum Links
Customer Wishlist Launched – Get Out and Vote